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Shipping FAQ


Shipping Times

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

8-12 Business days*

Canada, Europe

8-12 Business days*

Australia, New Zealand

8-12 Business days*

Central & South America

8-20 Business days*

Asia

8-12 Business days*

Africa

15-30 Business days *

 

Holidays/COVID-19 Impact for the Month of December/January
ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE AND REMAIN COMMITTED TO DELIVERING THE HOLIDAYS TO YOU.


Processing Times
Orders take 1-2 business days to process. We do not ship out on weekends.

*Covid-19/ Unexpected Delays*
Unfortunately, due to Covid-19, shipping may be delayed due to carrier availability. In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.


Will my items be sent in one package?
For logistical reasons and to ensure that products get sent out as quick as possible, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.

Customs 
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Lost/Missing Package
InstantMyoRelief is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.